FAQ
WHEN WILL MY ORDER SHIP?
Akora aims to ship out your order as quickly as possible. Purchased items will be shipped in less than three business days most of the time. We ship packages out Saturday through Thursday. If an item is pre-ordered we will ship the product out when we receive it. For multiple items (with one being pre-ordered) we will group them together and ship them out together.
DO YOU OFFER FREE SHIPPING?
YES! We offer Free Shipping in all of Sweden for cart values over 399kr.
HOW MUCH DOES SHIPPING COST?
59 kr is a normal shipping cost within Sweden will be added at checkout for the order's value of less than 400kr (1- 3 business days*)
*Estimated timeframe from when the package is dropped in the mail and based on our best estimates. Time Frame is not guaranteed during holidays.
HOW DO I TRACK MY ORDER?
You will receive a tracking number of your order by email from support@akora.se within 24 hours after your order confirmation.
INTERNATIONAL SHIPPING
DO YOU SHIP INTERNATIONALLY?
Yes! We ship to all European countries right now and we are planning to ship our products worldwide in the near future. Packages typically take anywhere from 5-10 business days to arrive. Customs can hold up a package for a number of days which can cause delays.
HOW MUCH DOES INTERNATIONALSHIPPING COST?
 European countries Shipping (5- 10 business days*): SEK 150
*Estimated timeframe from when the package is dropped in mail and based on our best estimates. Time Frame is not guaranteed during holidays.
TAXES, DUTIES, AND CUSTOM FEES:
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order if they occur. We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
WHAT CURRENCY DO YOU CHARGE IN?
Our website is programmed to show you the local currency of the country you are visiting us from. However the last step in your checkout process will be in SEK.
PAYMENTS
We accept many payment methods such as :

Swish
Credit Cards
PayPal
ApplePay
klarna

 

RETURNS, EXCHANGES & REFUND?

RETURNS
14 DAYS WORLDWIDE RETURN POLICY If you are unsatisfied with your purchase, please email us within 14 days of receipt.

We will not be able to accept requests for returns after 14 days. We gladly accept returns within 14 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@akora.se. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The following should be included in all returned packages:
Akora Returns Order #:
Name :
Email :
Reason:
Please note that buyers are responsible for return/exchange shipping fees.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please email us at support@akora.se with your order details and we will provide the return address. This is to ensure that we will take note of your return.
The following should be included in the return package if seeking an exchange:
Akora Exchange Order #:
Name :
Email :
Exchange for - Item name:
Color:
Please note that buyers are responsible for return/exchange shipping fees.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



COVID-19 SHIPPING UPDATES
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time